Effective October 1, 2006 Fiserv Lending
Solutions will require that all Closing and
Appraisal Affiliate/Vendors pass a Criminal
Background Check (CBC). This policy is being
implemented to satisfy the needs of our
clients and to ensure compliance with new
laws and regulations concerning the security
of confidential consumer information.
View the full details of this requirement.
Our Affiliates include:
| Requirement Category |
Requirement Details |
|
Network Approval |
Individually approved as independent
contractors and compensated with a
negotiated fee for each product completed.
Required to sign an Independent Contractor
Agreement with Fiserv Lending Solutions to
clarify individual contractor status. |
License:
Appraisers & Notaries
|
You must provide a copy of current
license(s) for each applicable state and
your resume to be retained on file and
distributed to clients upon request. You
must provide updated copy(ies) upon renewal. |
| Confidentiality Obligations |
Terms of the Independent Contractor
Agreement and Fee Schedule are confidential
between you and Fiserv Lending Solutions.
All proprietary documents and information
are strictly for use in performing work for
Fiserv Lending Solutions and are not to be
used for other purposes. All information
regarding Fiserv Lending Solutions customers
(lenders and borrowers) is to be held in
strict confidence. We require that you sign
a copy of our Privacy Policy which will be
maintained on file. |
|
Web Access |
High speed Internet with email
capability. Orders and status requests are
relayed to Affiliates by email. |
|
Hardware/ Equipment |
PC capable of high speed internet
access.
Cell phone (unless you have office staff
to respond to inquiries).
Fax machine capable of auto-answering
with no manual intervention. This is for
backup in case of internet failure.
Appraisers must have a digital camera.
Title Abstractors must have a scanner. |
| Software |
Adobe Acrobat Reader is required. It is
free and will allow you to open orders and
status requests sent via email. |
Criminal Background
Check (CBC)
Appraisal Affiliates Only
|
To be considered as an independent
contractor, you must submit to a Criminal
Background Check (CBC). The CBC will be
reviewed for convictions and/or the
potential of any threat to the safety and
security of our clients’ persons and/or
property. Failure to submit to and/or the
discovery of any convictions that could
potentially threaten the safety and security
of our clients’ person and/or property will
result in an automatic revocation of your
independent contractor status. The CBC is
conducted by CredStar (A Fiserv Company).
Fiserv Lending Solutions has negotiated a
reduced rate for your convenience. |
Criminal Background Check (CBC)
Closing Affiliates Only |
We will accept a CBC through either our own
internal CBC program or through the CBC
program offered by the National Notary
Association (NNA). We do not require Closing
and Appraisal
Affiliate/Vendors to be members of the NNA
to be part of our network.
The internal CBC program is conducted by
CredStar (A Fiserv Company). Fiserv Lending
Solutions has negotiated a reduced rate for
your convenience.
The CBC will be reviewed for convictions
and/or the potential of any threat to the
safety and security of our clients’ persons
and/or property. Failure to submit to and/or
the discovery of any convictions that could
potentially threaten the safety and security
of our clients’ person and/or property will
result in an automatic revocation of your
independent contractor status.
We will be sending additional information
and applications to all the vendors in our
network. If you have any questions please
e-mail: closingaffiliatemgt@fiserv.com |
Criminal Background Check (CBC)
Real
Estate Brokers/Agents Only |
Real Estate Brokers/Agents with a CBC
will be preferred when orders are assigned.
A select number of our clients require a CBC
for any Broker or Agent receiving their
orders and over time, we believe, more
clients will require a CBC, therefore it is
STRONGLY recommended that all of our Brokers
and Agents have a CBC. The CBC will be
reviewed for convictions and/or the
potential of any threat to the safety and
security of our clients’ persons and/or
property. The internal CBC program is
conducted by CredStar (A Fiserv Company).
Fiserv Lending Solutions has negotiated a
reduced rate for your convenience. |
Technology Requirement:
Appraisers |
Ability to transmit reports in XML
format directly to Fiserv Lending Solutions
via XSite Network by a la mode or compatible
software. New appraisers joining the FLS
network may be able to receive a substantial
discount on a la mode's Wintotal Software,
an Appraiser XSite & XSite Order Manager or
ACI’s eServices. For more details please
contact Judy Robinson. |
Territory:
Appraisers & Title Abstractors
|
Assigned based on information provided
by you. Territories may have already been
determined for your state, but are subject
to change depending upon volume and
performance. We add new Affiliates to our
network to provide additional coverage in a
region, as well as for support of existing
Affiliates. Territories are reassigned based
on vacancy or non-performance. Territory
size is based on the ability to consistently
meet the quality and turn time standards. |
|
Fee Schedule |
Fees are negotiated with Vendor
Management at the time of agreement taking
into consideration current market price of
the product within a specific region.
Complex orders requiring additional work or
excessive travel should be identified upon
acceptance of the order, and will be
negotiated on a case-by-case basis or
reassigned. All fee changes must be approved
by Vendor Management prior to completion of
the order. |
| Payment for Services |
Our payments are generated automatically
without need for invoicing. We provide a
reconciliation report with each payment,
detailing work being compensated in that
payment. Call your respective Vendor Manager
at 800-842-8423 with questions or
discrepancies. |
|
Transmission and Tracking of Assignments |
Assignments are delivered via email
throughout the business day from our
automated ordering system. It’s assumed that
you will accept all orders you receive. If
you are assigned an order out of your
territory, or you cannot complete the
assignment within the specified timeframes,
it’s your responsibility to call us
immediately so we can re-assign the order. |
Product Codes:
Appraisal, Title Abstractors & Real Estate
Agents |
Noted on the top right hand corner of
each job order for
Appraisal, Title
and Real Estate
work. We’ll explain any new or revised
product codes as changes occur.
|
|
Performance |
Performance is based on timely delivery
as well as quality and accuracy for all
products. It is critical that we
consistently meet our customers’
requirements.
If we determine that an Affiliate is not
meeting the standards to which they have
agreed when signing on with Fiserv Lending
Solutions, we will take whatever action is
required up to and including terminating the
relationship.
We’ve made a pledge to our clients for
timely delivery of quality products, and
we’re committed to fulfilling that pledge.
|
| Errors & Omissions Insurance |
Fiserv Lending Solutions requires that you
maintain professional liability (Errors & Omissions)
insurance.
|
| Dress Code |
The dress code for Affiliates who
perform services on behalf of Fiserv Lending
Solutions is “business
casual.” Look like the professional that
you are! |
| |
|
| If you
are interested in becoming an Fiserv Lending
Solutions Affiliate, please complete our
online application. It will be forwarded
directly to our Vendor Management
Department, and someone will contact you. We
look forward to the possibility of welcoming
you as part of our growing Fiserv Lending
Solutions team. |
|
|
