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Fiserv Loan Servicing Platform
What if you could maximize your service representative and collectors’ call capacities? Reduce the duration of each customer contact? Increase the rate of ticket resolution on the initial call? Lower operational risk from batch processing failures?
With the market demanding more diverse consumer credit products, you need to be well prepared. Not only do you need to introduce and maintain a wide variety and complexity of product offerings, you need to keep a watchful eye over borrower credit capacity, payment performance and service quality.
Executive Summary:
Control technology costs with a single servicing platform for consumer, home equity, mortgage and indirect finance products
Streamline your business with rule-based process tools
Improve service interactions with a single customer view
Enhance cross-sales initiatives
Ensure consistency in processes and policies
Contact us for more information about the Fiserv Loan Servicing Platform
Fiserv Loan Servicing Platform In-depth:
The Loan Servicing Platform gives you control over your consumer product mix. You can retain profitable customer relationships and expand your share of the direct, indirect, secured and unsecured consumer loan and line-of-credit markets.
Get robust consumer loan support, including:
Realtime loan processing
Overdraft protection
Single-view customer information file
Insurance rebates
Tiered and promotional rates
Built-in collections and loss mitigation tools
Rule-based process automation
Credit card access
Indirect lending
Rate lock advance processing
Lease support
Automatic rollovers/extensions
Workbench navigation
Integrated default management
The system’s global architecture provides 24/7 access to account information and processing for business continuity across your service centers and around the world. A truly universal servicing solution supporting multiple consumer, home equity, mortgage and indirect financing, the Loan Servicing Platform is a powerful tool for consolidating and optimizing the activities of high-volume, multi-product and multi-entity lending institutions.
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